swap_horiz HelpScout Free Alternatives

1

Zendesk Support

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat f...

Collaboration Helpdesk Customer Support Ticketing System

9.4 Excellent

2

Atlassian Confluence

Confluence is a collaborative workspace often used alongside Jira for Agile teams. It facilitates documentation, meeting...

Collaboration Knowledge Management Documentation Knowledge Base

9.2 Excellent

3

HubSpot Service

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and sel...

Helpdesk Customer Support Ticketing System Knowledge Base

9.1 Excellent

4

HelpScout

HelpScout is a customer support and knowledge management tool that helps startups manage customer inquiries and build in...

Customer Support Cloud Based Ticketing System Knowledge Base

8.5 Very Good

5

Salesforce Community Cloud

Community Cloud enables small businesses to create and manage customer communities, knowledge bases, and collaboration s...

Collaboration Knowledge Base Customer Communities

8.5 Very Good

6

Notion.so

Notion is a versatile all-in-one workspace that combines note-taking, project management, and knowledge base functionali...

Collaboration Knowledge Management User Friendly Cloud Based

8.2 Very Good

7

Help Scout

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality...

Simple SAAS Small Business Customer Support

8.0 Very Good

8

Faro Solutions

Faro Solutions is an open-source help desk system designed to be highly customizable and scalable. It offers a comprehen...

Reporting Automation Knowledge Base Ticket Management

7.8 Good

9

GitBook

GitBook is a modern documentation platform that focuses on technical writing and developer experience. It allows teams t...

Collaboration Technical Documentation Knowledge Base

6.8 Fair

10

MyHelpDesk

MyHelpDesk is an open-source help desk system designed for small to medium-sized businesses. It offers ticket management...

Reporting Automation Knowledge Base Ticket Management

6.3 Fair

11

ProProfs Help Desk

ProProfs Help Desk is a cloud-based solution offering ticketing, knowledge base, live chat, and automation features. It...

Reporting Automation Knowledge Base Ticketing

6.2 Fair

12

Metropolaris

Metropolaris is an open-source help desk and IT service management platform. It offers a wide range of features, includi...

Reporting Automation Knowledge Base Ticket Management

6.0 Fair

13

ITOpus

ITOpus is an open-source IT help desk and asset management system. It provides ticket management, asset tracking, a know...

Reporting Automation Knowledge Base Asset Management

5.8 Average

14

TechPatio

TechPatio is an open-source help desk system aimed at small businesses. It offers ticket management, a knowledge base, r...

Reporting Small Business Knowledge Base Ticket Management

5.5 Average

15

SupportSuite

SupportSuite is a help desk software offering a range of features including ticket management, a knowledge base, and liv...

Reporting Knowledge Base Live Chat Ticket Management

5.4 Average

16

OpenHelpDesk

OpenHelpDesk is a lightweight, open-source help desk system designed for simplicity. It offers basic ticket management,...

Reporting Simple Interface Knowledge Base Ticket Management

5.3 Average

17

Requestor

Requestor is an open-source help desk system providing basic ticket management, a knowledge base, and reporting capabili...

Reporting Knowledge Base Ticket Management Customer Portal

5.0 Average

18

Supreme

Supreme remains the undisputed king of streetwear, renowned for its weekly drops and highly coveted collaborations. Foun...

Collaboration Limited Edition Drops Hype

9.8 Brilliant

19

Alation

Alation is widely considered the market leader in the data catalog space, known for its behavioral analysis engine that...

Collaboration AI Powered Metadata Management Self Service Discovery

9.8 Brilliant

20

Adobe Acrobat Pro

Adobe Acrobat Pro remains the gold standard for PDF editing, offering an unmatched suite of tools for creating, editing,...

Security Collaboration Enterprise Editing

9.8 Brilliant