Front

Shared customer email becomes team work in Front, where conversations can be assigned to a responsible person rather than passed around through forwarding or copied recipients. Internal comments keep discussion separate from the reply sent to the customer. Teammates can also collaborate on drafts, making it easier to gather input before a response leaves a shared address such as support or sales. This approach suits customer-facing teams that need to coordinate replies while retaining the context of an ongoing conversation.

Assignment and shared visibility help colleagues understand which messages are being handled and where follow-up is needed. The inbox remains recognizable as a communication tool, but it also becomes a place to organize ownership. Front's distinction is the connection between external correspondence and internal collaboration, especially for teams whose work revolves around customer messages rather than a separate list of project tasks.