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Kore.ai XO Platform

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description Kore.ai XO Platform Overview

Kore.ai XO Platform is an enterprise AI-platform designed to create conversational AI assistants. It facilitates secure development of multilingual applications focused on optimizing workflows across various business functions. The platform supports both customer service and internal employee support needs, offering a robust solution for organizations requiring adaptable and scalable AI writing assistance.

help Kore.ai XO Platform FAQ

Can Kore.ai XO Platform connect a bot to contact-center systems?

Yes. Kore.ai positions XO Platform for customer-service and employee assistants, with integrations spanning contact-center, CRM, and enterprise workflow systems. Organizations can use it alongside Kore.ai's AgentAssist and SmartAssist products.

Does Kore.ai XO Platform support voice as well as chat?

Yes. Developers can build assistants for web chat, mobile apps, messaging channels, and voice interactions. Its language understanding and dialog tools are managed through the same enterprise platform.

Is Kore.ai XO Platform a writing assistant like Grammarly?

No. Grammarly concentrates on drafting and revising text, while Kore.ai XO Platform is designed to build and operate conversational assistants that complete business workflows.

Can a company deploy Kore.ai without sending every workflow to a public chatbot?

Kore.ai offers enterprise deployment and governance controls intended for internal as well as customer-facing assistants. The appropriate cloud, private, or on-premises arrangement depends on the organization's Kore.ai contract and security requirements.

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