What are the key differences between Desk.com and HubSpot Service?

Compare Desk.com and HubSpot Service side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Desk.com and HubSpot Service scored?

Desk.com has an AI score of 7.7/10 and HubSpot Service has an AI score of 8.6/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Desk.com vs HubSpot Service 2026 - Compared

Desk.com

HubSpot Service

WINNER HubSpot Service

HubSpot Service edges ahead with a score of 8.6/10 compared to 7.7/10 for Desk.com. While both are highly rated in their...

Desk.com

4.80 Poor

Help Desk Get Desk.com open_in_new

emoji_events WINNER

HubSpot Service

8.61 Great

Help Desk Get HubSpot Service open_in_new

Desk.com From $25/user/month Free plan available

payments

HubSpot Service From $15/user/month Free plan available

psychology AI Verdict

HubSpot Service edges ahead with a score of 8.6/10 compared to 7.7/10 for Desk.com. While both are highly rated in their respective fields, HubSpot Service demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: HubSpot Service

verified Confidence: Low

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description Overview

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially discontinued and replaced by Salesforce Service Cloud. While some legacy users may still be clinging to it, it is no longer supported, lacks modern security updates, and is missing the features required for modern customer support. We include it here as a warning: if you are currentl...

HubSpot Service

HubSpot Service provides a comprehensive help desk solution for organizations needing efficient customer support. This platform manages incoming requests through ticketing systems, knowledge bases, and self-service portals. It is particularly useful for non-profits and small businesses seeking to streamline their customer interactions and improve service delivery.