What are the key differences between Hiver and Kayako?

Compare Hiver and Kayako side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Hiver and Kayako scored?

Hiver has an AI score of 8.8/10 and Kayako has an AI score of 7.8/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Hiver vs Kayako 2026 — Compared

Hiver

Kayako

WINNER Hiver

Hiver edges ahead with a score of 8.8/10 compared to 7.8/10 for Kayako. While both are highly rated in their respective...

emoji_events WINNER

Hiver

8.8 Very Good

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Kayako

7.8 Good

Help Desk Software Get Kayako open_in_new

Hiver From $10/user/month Free plan available

payments

Kayako Pricing not available

psychology AI Verdict

Hiver edges ahead with a score of 8.8/10 compared to 7.8/10 for Kayako. While both are highly rated in their respective fields, Hiver demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Hiver

verified Confidence: Low

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description Overview

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interface. It requires Google Workspace. It is ideal for teams that live in Gmail and want to manage support emails without learning a new platform. Pricing is per user. It ranks well for its zero-learning-c...

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer journey across channels. Features include collision detection, SLAs, workflow automation, and a customer portal. It targets small to midsize businesses with straightforward paid plans. It earns a solid s...