What are the key differences between osTicket and Hiver?

Compare osTicket and Hiver side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are osTicket and Hiver scored?

osTicket has an AI score of 6.98/10 and Hiver has an AI score of 8.50/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

osTicket vs Hiver 2026 - Compared

osTicket

Hiver

WINNER Hiver

Hiver edges ahead with a score of 8.5/10 compared to 7.0/10 for osTicket. While both are highly rated in their respectiv...

osTicket

6.98 Fair

Help Desk Get osTicket open_in_new

emoji_events WINNER

Hiver

8.50 Great

Help Desk Get Hiver open_in_new

osTicket Free plan available

payments

Hiver From $10/user/month Free plan available

psychology AI Verdict

Hiver edges ahead with a score of 8.5/10 compared to 7.0/10 for osTicket. While both are highly rated in their respective fields, Hiver demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Hiver

verified Confidence: Low

Ready to decide? Get Hiver arrow_forward

description Overview

osTicket

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at no cost. It provides essential ticket management features including ticket creation, assignment, escalation, and basic reporting. The platform has a strong community of developers contributing plugins and customizations. However, being self-hosted requires technical expertise for...

Hiver

Hiver's Gmail-based offering adds shared-inbox management to an interface that many teams already use for daily email. Conversations can be assigned to an owner, with internal notes kept separate from customer-facing replies. Automation helps route or manage messages, while service-level agreements let teams define response expectations and track work against those targets. For groups handling ad...