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Customer Lobby

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description Customer Lobby Overview

Customer Lobby provides businesses with comprehensive online reputation monitoring and management tools, tracking mentions across the web – including social media, review sites, and forums – to identify potential issues and assess brand sentiment in real time.

help Customer Lobby FAQ

What types of businesses use Customer Lobby?

Customer Lobby is especially associated with local and home-service businesses that want repeat customers and more reviews after completed jobs. Its workflow can use direct mail, email, text messaging, and technician follow-up.

Can Customer Lobby automatically ask customers for a review after a transaction?

Yes. Customer Lobby says it can follow up after every transaction with a review request. That makes the timing part of the service workflow instead of relying on a technician or office employee to remember later.

Does Customer Lobby support technicians in the field?

Yes. Customer Lobby provides a mobile app that technicians can use to request or secure feedback during the service process. Its messaging workflow can also use the customer's transaction history to determine when to contact them.

How does Customer Lobby handle review authenticity?

Customer Lobby's publishing rules say reviews should come from paying customers and describe an experience within the previous 12 months. It also reserves the right not to publish reviews it believes are untrue or otherwise fail its standards.

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