Groove

Groove is a straightforward, affordable help desk built for small businesses and startups that find larger platforms overwhelming. It provides a simple shared inbox, knowledge base, basic automation, and SLA reminders.

It focuses on nailing the essentials of email support without unnecessary complexity. Pricing is transparent and scales with seats. It earns a good score for its exceptional ease of use, clean design, fast performance, and dedicated focus on serving small teams that need to manage customer email efficiently and professionally without a steep learning curve or high cost.