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Shipt

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description Shipt Overview

Shipt is a dedicated grocery delivery service that operates on a membership model. It focuses heavily on the 'personal shopper' experience, where shoppers navigate stores to fulfill complex lists. Shipt is particularly strong in providing high-quality customer service and handles large, complex orders better than many generalist food apps, making it a favorite for households with specific dietary needs.

help Shipt FAQ

How does a Shipt shopper handle substitutions?

The shopper can message the customer while moving through the store and suggest a replacement when an item is unavailable. Customers can also provide substitution preferences in advance, which is useful for brands, sizes, and dietary restrictions.

Is Shipt owned by Target?

Yes, Target acquired Shipt in 2017. Shipt still delivers from numerous participating retailers, so using it does not necessarily mean ordering only from Target.

Can I use Shipt without paying for an annual membership?

Shipt has offered both membership delivery and pay-per-order options, with fees varying by retailer and order size. The checkout screen is the safest place to confirm the current delivery fee before placing an order.

How is Shipt different from Instacart?

Both services connect customers with shoppers who pick groceries in local stores, but their retailer coverage, memberships, markups, and delivery windows differ by ZIP code. Shipt has particularly close integration with Target, while Instacart serves its own broad network of grocery chains.

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