USAA consistently ranks at the top of the industry for customer satisfaction and financial stability. Exclusively serving military members, veterans, and their families, USAA provides highly competitive rates and specialized coverage options tailored to the military lifestyle, such as vehicle storage discounts during deployment. Their claims process is widely regarded as the most efficient in the industry, supported by a highly rated mobile app and a culture focused on member advocacy. For those who qualify, it is almost universally considered the best insurance choice available in the United States.
| Company Type | Insurance Association |
| Coverage Types | Comprehensive and collision coverage, liability coverage |
| Customer Support | 24/7 phone support, online chat, mobile app |
| Claim Process Time | Typically within 1-3 business days |
Yes, USAA provides significant discounts and benefits specifically for active military members.
USAA primarily serves military members and their families, so availability may be limited to certain areas or states.
Non-military members can still get coverage from USAA, but the premiums might be higher compared to those for active military members.
USAA has a great value for auto insurance and homeowners insurance, especially when combined with other USAA open accounts. Their ease in making a claim is swift as is the reimbursement and auto car. I don't have anything else to say.
I had this insurance for 3.5 years. I even had 2 credit cards and a bank account open with them. It's a good thing I didn't refinance my car through them. Because when it finally came time to file an insurance claim when my car was hit overnight in a parking lot, I was accused of trying to scam them. They denied my claim, then they closed my bank account and cancelled both of my credit cards and said that if I tried to get a lawyer they would pursue me criminally.
No company can beat USAA's cost and customer service. They pay instantly, they have towed my car 4 times this year, sending the nicest people to get it. Never pay a cent for this. I also get rental cars, travel planning, all sorts of perks.
It is sometimes hard to understand outsourced customer service issues due to language barriers. When you need USAA you will speak to an American and your issues will be handled with super fast resolutions. Also you can't beat the pricing on their products (You will save money). They take the extra step and measures to take care of Military, Veterans and their Families. I also urge you to look at all of their insurance product for your needs.
Compared to others and gives more coverage for the same money I would pay for the others. Remember I said more for the same money. No brainer here. They also accommodate changing due dates. No pressure or high sales tactics. If you are military or former military check this out.
USAA may not be the cheapest priced insurance, but you get what you pay for. I prefer to pay a few extra dollars for the greatest customer service experience ever. They have the experience part for the customer in mind with every transaction. I Have, at times, considered switching to a cheaper insurance, but when I hear of the customer service experience at the cheaper, I am reassured that USAA is right for my needs.
Unfortunately, we were hit by a vehicle with USAA. Got their information. Pictures of the scene. Pictures of the vehicle. When we made the claim, USAA told us the individuals weren't in the state and refused to see any of the evidence. Because we didn't have their insurance, they left us in the cold. Be careful if dealing with them or considering them.
I locked my car accidentally while engine was running and set my heater on high. I called a USAA Roadside assistance customer service and robot assistance was super slow and talked too much before I got to talk to the representative, with another 20 mins talking to representative for documentations, plus 5 mins wait for the document to send to the road side assistance, and another 60 minutes waiting for a person to unlock my car. Totally, I waited almost 2 hours for my car to unlock, to be honest I tracked my time. Waste of money to pay for Roadside assistance. I couldn't have just break my window and get in the car and pay for my window to fix later.
Have an RV that had a roof in perfect condition. Storm caused damage which additionally caused water damage. USAA adjuster lied and said it was due to wear so they wouldn't have to pay anything...
Prices are very competitive. You get a quick response on the phone from people who really know how to speak ENGLISH. We were able to get coverage for both cars and our home with ease and huge discount. I would recommend this company to anyone who qualifies.
USAA has a great value for auto insurance and homeowners insurance, especially when combined with other USAA open accounts. Their ease in making a claim is swift as is the reimbursement and auto car. I don't have anything else to say.
I had this insurance for 3.5 years. I even had 2 credit cards and a bank account open with them. It's a good thing I didn't refinance my car through them. Because when it finally came time to file an insurance claim when my car was hit overnight in a parking lot, I was accused of trying to scam them. They denied my claim, then they closed my bank account and cancelled both of my credit cards and said that if I tried to get a lawyer they would pursue me criminally.
No company can beat USAA's cost and customer service. They pay instantly, they have towed my car 4 times this year, sending the nicest people to get it. Never pay a cent for this. I also get rental cars, travel planning, all sorts of perks.
It is sometimes hard to understand outsourced customer service issues due to language barriers. When you need USAA you will speak to an American and your issues will be handled with super fast resolutions. Also you can't beat the pricing on their products (You will save money). They take the extra step and measures to take care of Military, Veterans and their Families. I also urge you to look at all of their insurance product for your needs.
Compared to others and gives more coverage for the same money I would pay for the others. Remember I said more for the same money. No brainer here. They also accommodate changing due dates. No pressure or high sales tactics. If you are military or former military check this out.
USAA may not be the cheapest priced insurance, but you get what you pay for. I prefer to pay a few extra dollars for the greatest customer service experience ever. They have the experience part for the customer in mind with every transaction. I Have, at times, considered switching to a cheaper insurance, but when I hear of the customer service experience at the cheaper, I am reassured that USAA is right for my needs.
Unfortunately, we were hit by a vehicle with USAA. Got their information. Pictures of the scene. Pictures of the vehicle. When we made the claim, USAA told us the individuals weren't in the state and refused to see any of the evidence. Because we didn't have their insurance, they left us in the cold. Be careful if dealing with them or considering them.
I locked my car accidentally while engine was running and set my heater on high. I called a USAA Roadside assistance customer service and robot assistance was super slow and talked too much before I got to talk to the representative, with another 20 mins talking to representative for documentations, plus 5 mins wait for the document to send to the road side assistance, and another 60 minutes waiting for a person to unlock my car. Totally, I waited almost 2 hours for my car to unlock, to be honest I tracked my time. Waste of money to pay for Roadside assistance. I couldn't have just break my window and get in the car and pay for my window to fix later.
Have an RV that had a roof in perfect condition. Storm caused damage which additionally caused water damage. USAA adjuster lied and said it was due to wear so they wouldn't have to pay anything...
Prices are very competitive. You get a quick response on the phone from people who really know how to speak ENGLISH. We were able to get coverage for both cars and our home with ease and huge discount. I would recommend this company to anyone who qualifies.
USAA has a great value for auto insurance and homeowners insurance, especially when combined with other USAA open accounts. Their ease in making a claim is swift as is the reimbursement and auto car. I don't have anything else to say.
I had this insurance for 3.5 years. I even had 2 credit cards and a bank account open with them. It's a good thing I didn't refinance my car through them. Because when it finally came time to file an insurance claim when my car was hit overnight in a parking lot, I was accused of trying to scam them. They denied my claim, then they closed my bank account and cancelled both of my credit cards and said that if I tried to get a lawyer they would pursue me criminally.
No company can beat USAA's cost and customer service. They pay instantly, they have towed my car 4 times this year, sending the nicest people to get it. Never pay a cent for this. I also get rental cars, travel planning, all sorts of perks.
It is sometimes hard to understand outsourced customer service issues due to language barriers. When you need USAA you will speak to an American and your issues will be handled with super fast resolutions. Also you can't beat the pricing on their products (You will save money). They take the extra step and measures to take care of Military, Veterans and their Families. I also urge you to look at all of their insurance product for your needs.
Compared to others and gives more coverage for the same money I would pay for the others. Remember I said more for the same money. No brainer here. They also accommodate changing due dates. No pressure or high sales tactics. If you are military or former military check this out.
USAA may not be the cheapest priced insurance, but you get what you pay for. I prefer to pay a few extra dollars for the greatest customer service experience ever. They have the experience part for the customer in mind with every transaction. I Have, at times, considered switching to a cheaper insurance, but when I hear of the customer service experience at the cheaper, I am reassured that USAA is right for my needs.
Unfortunately, we were hit by a vehicle with USAA. Got their information. Pictures of the scene. Pictures of the vehicle. When we made the claim, USAA told us the individuals weren't in the state and refused to see any of the evidence. Because we didn't have their insurance, they left us in the cold. Be careful if dealing with them or considering them.
I locked my car accidentally while engine was running and set my heater on high. I called a USAA Roadside assistance customer service and robot assistance was super slow and talked too much before I got to talk to the representative, with another 20 mins talking to representative for documentations, plus 5 mins wait for the document to send to the road side assistance, and another 60 minutes waiting for a person to unlock my car. Totally, I waited almost 2 hours for my car to unlock, to be honest I tracked my time. Waste of money to pay for Roadside assistance. I couldn't have just break my window and get in the car and pay for my window to fix later.
Have an RV that had a roof in perfect condition. Storm caused damage which additionally caused water damage. USAA adjuster lied and said it was due to wear so they wouldn't have to pay anything...
Prices are very competitive. You get a quick response on the phone from people who really know how to speak ENGLISH. We were able to get coverage for both cars and our home with ease and huge discount. I would recommend this company to anyone who qualifies.
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