How good is Delighted?

Delighted has a Lunoo score of 8.0/10. This score is based on AI-powered analysis of category fit, feature coverage, pricing signals, public reception, and recency.

Is Delighted worth it in 2026?

Delighted scores 8.0/10 in the Semrush Pain Point Research category on Lunoo. Compare it with alternatives to find the best fit for your needs.

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How does Delighted compare to competitors?

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Delighted

8.01

Great

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description Delighted Overview

Delighted is a customer experience (CX) platform focused on collecting and analyzing survey data. It primarily uses Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and other feedback methods to understand customer sentiment. The tool’s integration with Semrush allows businesses, particularly those involved in digital marketing or e-commerce, to connect CX insights directly to their SEO and content efforts for improved strategic decision-making.

insights Ranking position

Delighted ranks #58 of 152 in the Semrush Pain Point Research ranking, behind Canny, ahead of UXCam.

balance Delighted Pros & Cons

thumb_up Pros

check Easy to set up
check Quick survey deployment
check Clean user interface
check Good integration options

thumb_down Cons

close Limited reporting depth
close Can get expensive
close Customization constraints

help Delighted FAQ

Which survey types can Delighted send?

Delighted supports NPS, CSAT, Customer Effort Score, Product-Market Fit, and several other survey programs. Surveys can be delivered through channels such as email, web, links, and in-app experiences.

Can Delighted trigger a survey after a purchase or support interaction?

Yes, companies can trigger feedback requests from customer events using integrations or Delighted's API. For example, a CSAT survey can follow a closed support ticket while NPS is sent on a less frequent relationship schedule.

How does Delighted prevent one customer from receiving too many surveys?

Delighted includes recurring-survey and throttling controls that can limit how often the same person is contacted. This matters for NPS programs because repeated requests can create fatigue and distort response quality.

Is Delighted a Semrush product or integration?

No, Delighted is a customer-feedback platform associated with Qualtrics, while Semrush is a separate digital-marketing platform. Any workflow combining them would require an external integration or data export rather than being the core purpose of either product.

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