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Best Ticket Routing

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Zendesk Support Suite
Zendesk Support Suite
Free Plan Available From $25/user/month (for the Essentials plan)

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into a unified agent workspace. Its key features include intelligent ticket routing,...

AI Enterprise Automation Integration Analytics Omnichannel CRM Customer Support Ticketing Ticket Routing Agent Workspace
8.2 Very Good
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2 Zammad Cloud
Zammad Cloud

Zammad Cloud is the hosted version of the popular open-source Zammad help desk. It offers the same powerful features as the self-hosted version, but with the convenience of a cloud-based solution. Thi...

Email Integration Cloud Hosted Knowledge Base Ticket Routing Agent Collaboration
6.5 Fair
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