swap_horiz HubSpot Service Alternatives

1

ServiceNow

ServiceNow has evolved from a simple IT ticketing system into a comprehensive enterprise service management platform. It...

Enterprise Workflow Automation Customer Support Cloud Based

9.6 Brilliant

2

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise SAAS AI Powered Support

9.4 Excellent

3

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Excellent

4

Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms lik...

Automation Ecommerce SAAS E Commerce

8.5 Great

5

Zendesk

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated custom...

Business Modern User Friendly E Commerce

8.5 Great

6

Helpjuice

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-servi...

Analytics Knowledge Base Self Service Knowledge Base First

8.4 Great

7

HubSpot Support

HubSpot Support is a SaaS solution designed to assist small business owners with their CRM and customer interactions. It...

SAAS Small Business Responsive CRM

8.4 Great

8

HelpScout Plus

HelpScout Plus is an email-based help desk software designed to manage customer support requests and email campaigns. It...

Customer Support Ticketing System Email Campaign

8.3 Great

9

Help Scout

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality...

Simple Modern Team Collaboration SAAS

8.2 Great

10

Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (...

Budget Friendly Automation AI Assistant SAAS

8.2 Great

11

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee su...

Automation Customer Support Cloud Based Ticketing

8.2 Great

12

Groove

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the c...

Affordable Small Business Knowledge Base Shared Inbox

7.9 Good

13

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, c...

Customer Support Self Service Unified Inbox Established

7.8 Good

14

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially disc...

Customizable E Commerce Web Based Customer Support

7.7 Good

15

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement

7.5 Good

16

Freshly Ticketing

Freshly Ticketing is a ticketing system that integrates with Freshdesk, offering robust support for businesses of all si...

Customer Support Ticketing System Knowledge Base

7.5 Good

17

Tidio Lite

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-comm...

AI Ecommerce Chat Customer Support

7.5 Good

18

Freshly Knowledge Base

Freshly Knowledge Base is a knowledge base solution that integrates with Freshdesk, offering a centralized repository of...

Customer Support Ticketing System Knowledge Base

7.0 Good

19

Supportly

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities...

Helpdesk Customer Support Ticketing System Knowledge Base

6.0 Fair

20

Supportly Community

Supportly Community is a free customer support platform that offers basic live chat and ticket management functionalitie...

Customer Support Ticketing System Knowledge Base Live Chat

4.7 Poor