swap_horiz ServiceNow Alternatives

1

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise SAAS AI Powered Support

9.4 Excellent

2

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Excellent

3

HappyFox

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides...

Mid Market Workflow Automation Workflow On Premise

9.0 Excellent

4

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management,...

Collaboration Workflow Automation Google Workspace Gmail Native

8.8 Great

5

Cerner Health Information Exchange

Cerner’s Health Information Exchange provides a secure platform for exchanging patient health information between hospit...

Secure Enterprise Real Time Cloud Based

8.8 Great

6

Zendesk

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated custom...

Business Modern User Friendly E Commerce

8.5 Great

7

HelpScout Plus

HelpScout Plus is an email-based help desk software designed to manage customer support requests and email campaigns. It...

Customer Support Ticketing System Email Campaign

8.3 Great

8

Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (...

Budget Friendly Automation AI Assistant SAAS

8.2 Great

9

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee su...

Automation Customer Support Cloud Based Ticketing

8.2 Great

10

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially disc...

Customizable E Commerce Web Based Customer Support

7.7 Good

11

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement

7.5 Good

12

Freshly Ticketing

Freshly Ticketing is a ticketing system that integrates with Freshdesk, offering robust support for businesses of all si...

Customer Support Ticketing System Knowledge Base

7.5 Good

13

Tidio Lite

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-comm...

AI Ecommerce Chat Customer Support

7.5 Good

14

Freshly Knowledge Base

Freshly Knowledge Base is a knowledge base solution that integrates with Freshdesk, offering a centralized repository of...

Customer Support Ticketing System Knowledge Base

7.0 Good

15

Freshworks CRM

Freshworks CRM is a cloud-based CRM solution tailored for real estate professionals. It allows freelancers to manage lea...

Sales Automation Lead Management Small Business Marketing

6.2 Fair

16

Supportly

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities...

Helpdesk Customer Support Ticketing System Knowledge Base

6.0 Fair

17

CloudMotive

CloudMotive is a cloud-based customer support and helpdesk platform that helps businesses manage their tickets, response...

Small Business Helpdesk Customer Support Cloud Based

5.6 Mediocre

18

SupportBee

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox...

Simple Privacy Focused Customer Support Ticketing System

5.4 Mediocre

19

Supportly Community

Supportly Community is a free customer support platform that offers basic live chat and ticket management functionalitie...

Customer Support Ticketing System Knowledge Base Live Chat

4.7 Poor

20

Salesforce Service Cloud Essentials

Salesforce Service Cloud Essentials is a cloud-based solution designed to manage customer inquiries efficiently. It offe...

SAAS Small Business CRM Salesforce

3.7 Poor