description Masabi Justride Overview
Masabi Justride is a modular, cloud-based ticketing and passenger management system designed for public transport operators, offering real-time information and integrated mobile and contactless payment options across various modes of travel.
help Masabi Justride FAQ
Do transit riders need to download a specific Masabi Justride app to buy tickets?
Not necessarily; Masabi Justride utilizes a Software-as-a-Service (SaaS) ticketing platform that transit agencies can integrate into their own custom branded mobile apps. Additionally, Masabi often partners with third-party mobility apps like Uber or Transit, allowing users to purchase tickets without downloading an agency-specific app.
Can Justride handle contactless smart card payments for public transport?
Yes, the Justride platform is designed as an account-based ticketing system that fully supports physical smart cards, mobile tickets, and open-loop contactless EMV payments. This means passengers can simply tap their contactless credit card or Apple Pay wallet directly onto the bus or turnstile validator.
What happens if a passenger loses their phone or has no internet connection?
Because Justride uses cloud-based account management, mobile tickets can be visually inspected offline or synced once a connection is reestablished. Furthermore, if a phone is lost, the transit agency can easily transfer the user's active passes and balances to a new physical card or device without losing the funds.
Can Masabi Justride integrate with legacy farebox hardware?
Yes, Masabi provides SDKs and hardware validators that transit agencies can retrofit onto older buses or ticket gates. This allows municipal transport operators to upgrade their digital payment systems without having to completely rip out and replace millions of dollars worth of legacy infrastructure.
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