description PagerDuty Operations Cloud Overview
PagerDuty Operations Cloud is a cloud platform for managing incidents and other time-sensitive operational work in digital services. It receives alerts from monitoring and software tools, applies routing and escalation rules, and notifies the people responsible for investigating a problem. Its incident response, automation, event management, and analytics capabilities are primarily intended for IT operations, site reliability engineering, DevOps, security, and customer service teams.
help PagerDuty Operations Cloud FAQ
How does PagerDuty Operations Cloud turn monitoring alerts into an on-call response?
It receives alerts from monitoring and software tools, then applies routing rules, on-call schedules, and escalation policies. The system can notify the right responder, add other people to an incident, and keep an audit history of the response.
What products are included in PagerDuty Operations Cloud?
PagerDuty presents Operations Cloud around Incident Management, AIOps, Automation, and Customer Service Operations. These areas cover alert response, intelligent noise reduction, runbook execution, and time-sensitive customer support work.
Can PagerDuty Operations Cloud run automated runbooks?
Yes, PagerDuty Runbook Automation can invoke operational jobs through web requests, command-line tools, APIs, and integrated applications. The hosted service also connects with single sign-on and cloud secrets management.
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