What are the key differences between osTicket and Kayako?

Compare osTicket and Kayako side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are osTicket and Kayako scored?

osTicket has an AI score of 7.0/10 and Kayako has an AI score of 7.8/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

osTicket vs Kayako 2026 - Compared

osTicket

Kayako

WINNER Kayako

Kayako edges ahead with a score of 7.8/10 compared to 7.0/10 for osTicket. While both are highly rated in their respecti...

osTicket

6.98 Fair

Help Desk Get osTicket open_in_new

emoji_events WINNER

Kayako

7.32 Good

Help Desk Get Kayako open_in_new

osTicket Free plan available

payments

Kayako Pricing not available

psychology AI Verdict

Kayako edges ahead with a score of 7.8/10 compared to 7.0/10 for osTicket. While both are highly rated in their respective fields, Kayako demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Kayako

verified Confidence: Low

Ready to decide? Get Kayako arrow_forward

description Overview

osTicket

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at no cost. It provides essential ticket management features including ticket creation, assignment, escalation, and basic reporting. The platform has a strong community of developers contributing plugins and customizations. However, being self-hosted requires technical expertise for...

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer journey across channels. Features include collision detection, SLAs, workflow automation, and a customer portal. It targets small to midsize businesses with straightforward paid plans. It earns a solid s...