description ConnectWise Automate Overview
ConnectWise Automate is a powerful API integration platform specifically designed for Managed Service Providers (MSPs) and IT service management organizations. It allows MSPs to automate complex workflows, integrate with their existing tools (ConnectWise, SolarWinds, etc.), and streamline service delivery. Its focus is on streamlining IT support and operational processes.
help ConnectWise Automate FAQ
Wasn't ConnectWise Automate called LabTech at some point?
Yes — the RMM platform originally launched as LabTech and was rebranded ConnectWise Automate in 2017 after ConnectWise acquired it. Many veteran MSP engineers still call it LabTech.
How does Automate integrate with ConnectWise Manage and other MSP tools?
Automate has native integration with ConnectWise Manage (the PSA) for ticketing, alerting, and billing, and it pairs with ConnectWise Control — formerly ScreenConnect — for on-demand remote access. Beyond the ConnectWise stack, it integrates with tools from vendors like SolarWinds and Microsoft.
How does ConnectWise Automate compare to NinjaOne or Datto RMM?
NinjaOne (formerly NinjaRMM) is known for a cleaner, faster UI, while Datto RMM became part of Kaseya in a 2022 acquisition reported at around $6.2 billion. Automate's edge is deep scripting, custom monitors, and its mature ConnectWise ecosystem, at the cost of a steeper learning curve.
Can ConnectWise Automate be self-hosted on our own servers?
Yes — unlike many modern SaaS-only RMMs, Automate can be deployed on-premises on your own server or hosted by ConnectWise. That flexibility matters to MSPs with compliance requirements or clients who demand data stay in specific jurisdictions.
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