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Nextiva Survey

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description Nextiva Survey Overview

Nextiva Survey is part of the Nextiva unified communications platform, specializing in Voice of the Customer (VoC) and post-call feedback. It integrates directly with call center software for real-time surveys. It's for customer service-focused businesses. Pricing is bundled with UC plans.

It ranks for its unique integration with telephony, allowing seamless capture of customer sentiment immediately after phone interactions, a valuable niche for market research.

help Nextiva Survey FAQ

What is Nextiva Survey used for?

Nextiva Survey is a Voice of the Customer tool for collecting feedback after customer interactions, especially calls. It connects with Nextiva’s unified communications and contact-center environment.

Can Nextiva Survey send feedback questions after a support call?

Yes, its purpose includes post-call surveys and customer-service feedback. A business can use responses to examine satisfaction and identify problems in the call experience.

Who is Nextiva Survey designed for?

It is mainly suited to customer-service teams, call centers, and businesses already using Nextiva communications tools. The close integration is more useful for those users than for a company seeking a standalone survey platform.

Is Nextiva Survey priced separately?

The supplied product information describes pricing as bundled with the Nextiva platform rather than as a clearly separate public plan. Exact cost depends on the selected Nextiva package and account terms.

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