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Salesforce Service Cloud From $25/user/month

Salesforce Service Cloud is the enterprise-grade customer service solution within the world's leading CRM platform. Its live chat capabilities are not a standalone product but a deeply integrated chan...

Business Cloud Enterprise Integration SAAS Service Cloud Support Omnichannel Salesforce Ecosystem Workflow CRM

8.23 Excellent

Salesforce Community Cloud From $25/user/month

Salesforce Community Cloud is a cloud-based platform designed for organizations seeking to build thriving customer communities. It facilitates knowledge sharing, support interactions, and collaborativ...

Community Collaboration SAAS Support CRM Cloud Based Knowledge Base Engagement Customer Community Business Software Sfdc

7.95 Very Good

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Copilot for Service

Copilot for Service is an AI-powered assistant integrated with Microsoft Dynamics 365 Customer Service. It helps customer service professionals improve efficiency by automatically drafting communicati...

Microsoft Copilot Integration Productivity Enterprise AI Powered Support Microsoft Conversational CRM Customer Service Case Management

7.30 Very Good

Freshworks Suite

Freshworks aims to be a highly accessible, unified platform for mid-market businesses. It bundles CRM, support, and marketing tools into a cohesive package that is often easier and less expensive to i...

All In One SAAS Mid Market Support Marketing CRM Cloud Based Unified Platform Business Software Salesforce Alternative Growth Stage

7.28 Very Good

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BookStack (for CRM use)

While not a traditional transactional CRM, BookStack is invaluable for managing the *knowledge* aspect of customer relationships. It allows teams to build centralized, searchable knowledge bases for s...

Open Source CRM Collaboration Knowledge Management Open Source Self Hosted Documentation Knowledge Base Wiki CRM Support

6.80 Good

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