swap_horiz Desk.com Alternatives

1

ServiceNow

ServiceNow has evolved from a simple IT ticketing system into a comprehensive enterprise service management platform. It...

Enterprise Workflow Automation Customer Support Cloud Based

9.6 Brilliant

2

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise SAAS AI Powered Support

9.4 Excellent

3

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Excellent

4

HubSpot Service

HubSpot Service provides a comprehensive help desk solution for organizations needing efficient customer support. This p...

Customer Support Knowledge Base Non Profit Ticket Management

8.6 Great

5

Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms lik...

Automation Ecommerce SAAS E Commerce

8.5 Great

6

Zendesk

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated custom...

Business Modern User Friendly E Commerce

8.5 Great

7

HelpScout Plus

HelpScout Plus is an email-based help desk software designed to manage customer support requests and email campaigns. It...

Customer Support Ticketing System Email Campaign

8.3 Great

8

Help Scout

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality...

Simple Modern Team Collaboration SAAS

8.2 Great

9

Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (...

Budget Friendly Automation AI Assistant SAAS

8.2 Great

10

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee su...

Automation Customer Support Cloud Based Ticketing

8.2 Great

11

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, c...

Customer Support Self Service Unified Inbox Established

7.8 Good

12

Deskpro

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolid...

Customizable Self Hosted API First Multi Channel

7.5 Good

13

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement

7.5 Good

14

Freshly Ticketing

Freshly Ticketing is a ticketing system that integrates with Freshdesk, offering robust support for businesses of all si...

Customer Support Ticketing System Knowledge Base

7.5 Good

15

Tidio Lite

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-comm...

AI Ecommerce Chat Customer Support

7.5 Good

16

Freshly Knowledge Base

Freshly Knowledge Base is a knowledge base solution that integrates with Freshdesk, offering a centralized repository of...

Customer Support Ticketing System Knowledge Base

7.0 Good

17

Freshworks CRM

Freshworks CRM is a cloud-based CRM solution tailored for real estate professionals. It allows freelancers to manage lea...

Sales Automation Lead Management Small Business Marketing

6.2 Fair

18

Supportly

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities...

Helpdesk Customer Support Ticketing System Knowledge Base

6.0 Fair

19

Supportly Community

Supportly Community is a free customer support platform that offers basic live chat and ticket management functionalitie...

Customer Support Ticketing System Knowledge Base Live Chat

4.7 Poor

20

Salesforce Service Cloud Essentials

Salesforce Service Cloud Essentials is a cloud-based solution designed to manage customer inquiries efficiently. It offe...

SAAS Small Business CRM Salesforce

3.7 Poor