Freshworks Chat Alternatives 2026 - Top Competitors Ranked

You're looking at alternatives to:

Freshworks Chat

Freshworks Chat is a live chat software that can be integrated with Freshworks CRM and other ticketing systems. It allows businesses to provide real-time customer support, track conversations, and manage tickets seamlessly.

7.4 Good

apps Top Freshworks Chat Alternatives

The top alternative to Freshworks Chat in 2026 is Gorgias Live Chat with a score of 8.5/10, followed by Crisp.io (7.6) and Zoho Chat (7.6).

Gorgias Live Chat

Gorgias is specifically designed for e-commerce businesses using Shopify. It seamlessly integrates with your store to pr...

Order Management Customer Support Live Chat Shopify Integration

8.5 Very Good

Crisp.io

Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offer...

Sales Automation Helpdesk Customer Support Live Chat

7.6 Good

Zoho Chat

Zoho Chat is a live chat software that offers real-time chat support, ticketing system, and integration with popular CRM...

Integration Customer Support Ticketing System

7.6 Good

Freshdesk (Freshchat)

Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform bu...

Collaboration Automation Freemium Integration

6.4 Fair

LiveChat Pro

LiveChat Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It pro...

Modern Professional Enterprise SAAS

9.3 Excellent

LiveAgent Pro

LiveAgent Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It pr...

Enterprise SAAS Responsive Design Support

9.1 Excellent

Olark

Olark is one of the original pioneers of live chat software, founded in 2009, known for its reliability, strong focus on...

Integration Customizable Small Business API

8.4 Very Good

Plivo Chat

Plivo Chat is a voice and chat solution that offers real-time communication capabilities through APIs. It provides featu...

Integration Voice And Chat API Based

8.1 Very Good

Re:amaze

Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. I...

Automation Ecommerce Dropshipping Shopify

8.0 Very Good

Tidio

Tidio is a popular, value-driven live chat and chatbot platform with a strong emphasis on e-commerce and small business...

Affordable Freemium Ecommerce Small Business

7.5 Good

Tawk.to

Tawk.to is a remarkably feature-rich live chat solution offered completely free of charge. It provides unlimited agents,...

Easy To Use User Friendly Responsive Design Mobile First

8.8 Very Good

Live365

Live365 is a live chat software designed specifically for music streaming and social media engagement. It offers real-ti...

Desktop App Web Based Customer Engagement Social Engagement

8.6 Very Good

Drift

Drift is the pioneer of Conversational Marketing and Sales, a platform built specifically to use live chat as a revenue...

AI Sales Chat Conversational Marketing Abm

8.5 Very Good

Crisp

Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email mark...

All In One Affordable Startup Marketing Automation

8.2 Very Good

PureChat

PureChat is a straightforward, no-frills live chat software designed for simplicity, ease of use, and affordability. It...

Simple Affordable Reporting Freemium

8.1 Very Good

LiveChat

LiveChat Software is a veteran, high-performance live chat solution focused squarely on speed, sales conversions, and ag...

Team Collaboration Ecommerce Analytics Helpdesk

8.0 Very Good

BuddyBoss Chat

BuddyBoss Chat is a live chat software designed for community management and social media integration. It offers real-ti...

Responsive Design Community Management Social Media Integration

7.1 Good

LivePerson Engage

LivePerson Engage is a live chat software that offers advanced features such as AI-driven customer engagement, real-time...

Responsive Design Customer Engagement AI Integration

6.9 Fair

summarize Quick Comparison Summary

Alternative	Score	vs Freshworks Chat	Action
Gorgias Live Chat	8.5	+1.1	Compare
Crisp.io	7.6	+0.2	Compare
Zoho Chat	7.6	+0.2	Compare
Freshdesk (Freshchat)	6.4	-1.0	Compare
LiveChat Pro	9.3	+1.9	Compare
LiveAgent Pro	9.1	+1.7	Compare
Olark	8.4	+1.0	Compare
Plivo Chat	8.1	+0.7	Compare
Re:amaze	8.0	+0.6	Compare
Tidio	7.5	+0.1	Compare

See all Live Chat Software ranked by score

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help Frequently Asked Questions

What are the best alternatives to Freshworks Chat?

The top alternatives to Freshworks Chat in 2026 include Gorgias Live Chat, Crisp.io, Zoho Chat, Freshdesk (Freshchat), LiveChat Pro. Each offers unique features and is objectively scored on Lunoo to help you compare.

How does Freshworks Chat compare to its competitors?

Our AI-powered comparison system analyzes features, pricing, user reviews, and expert opinions to provide objective scores. Freshworks Chat scores 7.4/10. Click any alternative above to see a detailed side-by-side comparison.

Is Freshworks Chat worth it in 2026?

Freshworks Chat scores 7.4/10 in the Live Chat Software category. We recommend comparing it with the 18 alternatives listed above to find the best fit for your needs.

What is the best free alternative to Freshworks Chat?

Several alternatives to Freshworks Chat offer free plans or free tiers. Check the alternatives listed above and visit their websites to compare pricing and free options.

Why should I switch from Freshworks Chat?

Common reasons users look for Freshworks Chat alternatives include pricing, specific feature gaps, better integration needs, or simply exploring newer options. Our objective scoring helps you compare without bias.

How many alternatives to Freshworks Chat are there?

Lunoo currently lists 18 scored alternatives to Freshworks Chat in the Live Chat Software category, ranked by our AI-powered evaluation system.

Which Freshworks Chat alternative has the highest rating?

Gorgias Live Chat currently holds the highest rating among Freshworks Chat alternatives with a score of 8.5/10.

Can I use Gorgias Live Chat instead of Freshworks Chat?

Gorgias Live Chat is one of the top-rated alternatives to Freshworks Chat. While they serve similar purposes in the Live Chat Software space, each has distinct strengths. Use our comparison tool above for a detailed side-by-side analysis.

What is the cheapest alternative to Freshworks Chat?

Pricing varies among Freshworks Chat alternatives. We recommend checking each alternative's website for current pricing. Many options in the Live Chat Software category offer free tiers or competitive pricing.

How are Freshworks Chat alternatives ranked on Lunoo?

Lunoo uses an AI-powered scoring system that analyzes category fit, feature coverage, pricing signals, public reception, recency, and value to provide 0 to 10 scores. Rankings are updated continuously.

Freshworks Chat vs Gorgias Live Chat: which is better?

Freshworks Chat scores 7.4/10 while Gorgias Live Chat scores 8.5/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

Freshworks Chat vs Crisp.io: which is better?

Freshworks Chat scores 7.4/10 while Crisp.io scores 7.6/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

Freshworks Chat vs Zoho Chat: which is better?

Freshworks Chat scores 7.4/10 while Zoho Chat scores 7.6/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

swap_horiz Freshworks Chat Alternatives