Allscripts Sunrise vs Freshworks
Allscripts Sunrise
Freshworks
WINNER
Freshworks
Allscripts Sunrise excels in providing robust EHR integration and comprehensive patient engagement tools, making it a st...
VS
psychology AI Verdict
Allscripts Sunrise excels in providing robust EHR integration and comprehensive patient engagement tools, making it a strong choice for healthcare providers looking to streamline clinical workflows and enhance communication with patients. However, Freshworks stands out as an all-in-one customer engagement platform that offers customizable dashboards and multi-channel support, positioning itself as the better fit for small to medium-sized businesses seeking a full suite of CRM, helpdesk, and marketing automation tools. While Allscripts Sunrise scores 7.6/10 by focusing on healthcare-specific needs, Freshworks garners a higher score of 9.1/10 due to its broader applicability and user-friendly design.
The key differences lie in the specialized nature of Allscripts Sunrise versus the versatile capabilities of Freshworks, making the choice largely dependent on the specific business requirements.
thumbs_up_down Pros & Cons
Allscripts Sunrise
check_circle Pros
- Comprehensive EHR integration
- Strong patient engagement features
- High security compliance (HIPAA)
- Long-standing experience in healthcare IT
cancel Cons
- Higher cost for smaller businesses
- Steeper learning curve for new users
- Primarily designed for clinical staff
Freshworks
check_circle Pros
- All-in-one customer engagement platform
- Customizable dashboards and multi-channel support
- User-friendly interface
- Flexible pricing models
cancel Cons
- Limited healthcare-specific features
- May not meet all EHR needs for large hospitals
compare Feature Comparison
| Feature | Allscripts Sunrise | Freshworks |
|---|---|---|
| EHR Integration | Advanced integration with leading EHR systems | No specific EHR integration mentioned |
| Patient Engagement Tools | Comprehensive tools for patient communication and engagement | Limited focus on patient engagement compared to Allscripts Sunrise |
| Customizable Dashboards | Not explicitly mentioned as a feature | Offers highly customizable dashboards for tracking customer metrics |
| Multi-Channel Support | Primarily designed for clinical communication | Supports multiple channels including email, chat, and social media |
| Marketing Automation | Not explicitly mentioned as a feature | Includes robust marketing automation tools to enhance customer engagement |
| Helpdesk Support | Primarily designed for clinical support | Offers comprehensive helpdesk solutions for customer service and support |
payments Pricing
Allscripts Sunrise
$30/user/month (starting price)
Fair Value
Freshworks
$12/month (starting price, free plan available)
Excellent Value
difference Key Differences
Allscripts Sunrise
Freshworks
Allscripts Sunrise specializes in EHR integration and patient engagement, offering comprehensive clinical workflows that enhance provider-patient communication. It has achieved significant milestones in healthcare IT with over 20 years of experience.
Core Strength
Freshworks is an all-in-one customer engagement platform designed to improve customer relationships and sales processes through CRM, helpdesk, and marketing automation tools. Its customizable dashboards and multi-channel support make it highly adaptable for various business needs.
Allscripts Sunrise has a proven track record with over 300,000 users across the healthcare industry. Its performance is reliable and secure, ensuring data privacy through HIPAA compliance.
Performance
Freshworks boasts a user-friendly interface that simplifies complex tasks for businesses of all sizes. It offers robust analytics and reporting tools to help track customer engagement metrics effectively.
Allscripts Sunrise is more expensive, with pricing starting at $30/user/month. While it provides comprehensive features, the cost may be prohibitive for smaller businesses.
Value for Money
Freshworks offers a free plan and starts at just $12/month, making it highly accessible to small and medium-sized businesses. Its value proposition is strong due to the wide range of tools included in its plans.
Allscripts Sunrise has a steeper learning curve for new users, especially those unfamiliar with healthcare-specific terminology and workflows. Its interface is designed primarily for clinical staff.
Ease of Use
Freshworks offers an intuitive user experience that simplifies complex tasks through drag-and-drop interfaces and pre-built templates. It requires minimal training to get started effectively.
Allscripts Sunrise is best suited for healthcare providers, particularly those in large hospitals or clinics with extensive EHR needs and patient engagement requirements.
Best For
Freshworks excels in small to medium-sized businesses that require a comprehensive suite of customer engagement tools without the complexity of specialized healthcare software.
help When to Choose
Allscripts Sunrise
- If you prioritize EHR integration and comprehensive patient engagement tools for healthcare providers.
- If you choose Allscripts Sunrise if your business requires robust clinical workflows and data privacy compliance.
- If you are a large hospital or clinic with extensive IT needs.
Freshworks
- If you need an all-in-one customer engagement platform that offers customizable dashboards and multi-channel support.
- If you require flexible pricing models and user-friendly tools for small to medium-sized businesses.
- If you choose Freshworks if your business requires a comprehensive suite of CRM, helpdesk, and marketing automation tools without the complexity of specialized healthcare software.
description Overview
Allscripts Sunrise
Allscripts Sunrise provides comprehensive EHR integration, patient engagement features, and security compliance. It supports clinical workflows, enhances communication between providers and patients, and ensures data privacy.
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Freshworks
Freshworks is a suite of customer engagement tools that includes CRM, helpdesk, and marketing automation. Its designed for businesses to improve their customer relationships and sales processes. The free plan offers limited features, with paid plans starting at $12/month.
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