What are the key differences between Supportly and Freshservice?

Compare Supportly and Freshservice side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Supportly and Freshservice scored?

Supportly has an AI score of 6.04/10 and Freshservice has an AI score of 7.76/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Supportly vs Freshservice 2026 - Compared

Supportly

Freshservice

WINNER Freshservice

Freshservice edges ahead with a score of 7.8/10 compared to 6.0/10 for Supportly. While both are highly rated in their r...

Freshservice

7.76 Good

Help Desk Get Freshservice open_in_new

Supportly From $25/mo Free plan available

payments

Freshservice From $25/user/month Free plan available

psychology AI Verdict

Freshservice edges ahead with a score of 7.8/10 compared to 6.0/10 for Supportly. While both are highly rated in their respective fields, Freshservice demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Freshservice

verified Confidence: Low

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description Overview

Supportly

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities. It's designed to streamline customer support processes and improve overall service quality.

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and release management, along with a CMDB, asset management, and project management. It includes AI for automation and suggestions. Targeted at IT teams of all sizes, it has a free plan for up to 10 agents. It...