What are the key differences between Helpy and Zendesk Guide?

Compare Helpy and Zendesk Guide side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Helpy and Zendesk Guide scored?

Helpy has an AI score of 7.1/10 and Zendesk Guide has an AI score of 9.5/10. Scores are based on features, user satisfaction, and overall quality analysis.

Helpy vs Zendesk Guide 2026 — Compared

Helpy

Zendesk Guide

WINNER Zendesk Guide

Zendesk Guide edges ahead with a score of 9.5/10 compared to 7.1/10 for Helpy. While both are highly rated in their resp...

Helpy

7.1 Good

Help Desk Software Get Helpy open_in_new

emoji_events WINNER

Zendesk Guide

9.5 Brilliant

Help Desk Software Get Zendesk Guide open_in_new

Helpy Pricing not available

payments

Zendesk Guide Free plan available

psychology AI Verdict

Zendesk Guide edges ahead with a score of 9.5/10 compared to 7.1/10 for Helpy. While both are highly rated in their respective fields, Zendesk Guide demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Zendesk Guide

verified Confidence: Low

Ready to decide? Get Zendesk Guide arrow_forward

description Overview

Helpy

Helpy is a customer support platform that places a heavy emphasis on self-service and knowledge base management. It is a great option for companies that want to deflect tickets by empowering customers to find their own answers. It offers both a hosted and self-hosted version, which is a major plus for companies with strict data privacy requirements. However, the ticketing interface is less polishe...

Zendesk Guide

Zendesk Guide is the industry standard for customer-facing knowledge bases. It integrates perfectly with the Zendesk Support suite, allowing agents to convert tickets into articles and customers to find answers without leaving the help center. Its strength lies in its massive ecosystem of integrations and advanced AI features that suggest relevant articles to users in real-time. It is ideal for mi...