What are the key differences between Kayako Classic and HelpDesk (by LiveChat)?

Compare Kayako Classic and HelpDesk (by LiveChat) side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Kayako Classic and HelpDesk (by LiveChat) scored?

Kayako Classic has an AI score of 5.6/10 and HelpDesk (by LiveChat) has an AI score of 8.7/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Kayako Classic vs HelpDesk (by LiveChat) 2026 — Compared

Kayako Classic

HelpDesk (by LiveChat)

WINNER HelpDesk (by LiveChat)

HelpDesk (by LiveChat) edges ahead with a score of 8.7/10 compared to 5.6/10 for Kayako Classic. While both are highly r...

Kayako Classic

5.6 Average

Help Desk Software Get Kayako Classic open_in_new

emoji_events WINNER

HelpDesk (by LiveChat)

8.7 Very Good

Help Desk Software Get HelpDesk (by LiveChat) open_in_new

psychology AI Verdict

HelpDesk (by LiveChat) edges ahead with a score of 8.7/10 compared to 5.6/10 for Kayako Classic. While both are highly rated in their respective fields, HelpDesk (by LiveChat) demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: HelpDesk (by LiveChat)

verified Confidence: Low

Ready to decide? Get HelpDesk (by LiveChat) arrow_forward

description Overview

Kayako Classic

Kayako Classic is the legacy version of the Kayako platform. It is a self-hosted, PHP-based help desk that was once the industry standard. While it is still used by many organizations, it is largely considered a legacy product that has been superseded by modern SaaS alternatives. It is stable and feature-rich, but it lacks the modern UI, integrations, and ease of use of newer platforms. It is only...

HelpDesk (by LiveChat)

HelpDesk is a clean, modern ticketing system developed by the team behind LiveChat. It is designed to be simple and efficient, focusing on the core task of managing customer inquiries. It integrates perfectly with LiveChat, making it a great choice for teams already using that platform. While it is not as feature-dense as enterprise tools, its simplicity and ease of use make it a strong contender...