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description Kayako Classic Overview
Kayako Classic is the legacy version of the Kayako platform. It is a self-hosted, PHP-based help desk that was once the industry standard. While it is still used by many organizations, it is largely considered a legacy product that has been superseded by modern SaaS alternatives. It is stable and feature-rich, but it lacks the modern UI, integrations, and ease of use of newer platforms.
It is only recommended for organizations that have a long-standing investment in the platform and are not ready to migrate to a modern solution.
help Kayako Classic FAQ
What is Kayako Classic?
Kayako Classic is the legacy version of the Kayako platform. It is a self-hosted, PHP-based help desk that was once the industry standard. While it is still used by many organizations, it is largely considered a legacy product that has been superseded by modern SaaS alternatives. It is stable and feature-rich, but it lacks the modern UI, integrations, and ease of use of newer platforms. It is only recommended for organizations that have a long-standing investment in the platform and are not ready to migrate to a modern solution.
How good is Kayako Classic?
Kayako Classic scores 5.6/10 (Average) on Lunoo, making it rated in the Help Desk Software category.
What are the best alternatives to Kayako Classic?
See our alternatives page for Kayako Classic for a ranked list with scores. Top alternatives include: HelpSpot, Zendesk Guide, HelpDesk (by LiveChat).
How does Kayako Classic compare to HelpSpot?
See our detailed comparison of Kayako Classic vs HelpSpot with scores, features, and an AI-powered verdict.
Is Kayako Classic worth it in 2026?
With a score of 5.6/10, Kayako Classic is a solid option in Help Desk Software. See all Help Desk Software ranked.
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