What are the key differences between Kayako and LiveAgent?

Compare Kayako and LiveAgent side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Kayako and LiveAgent scored?

Kayako has an AI score of 7.32/10 and LiveAgent has an AI score of 8.85/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Kayako vs LiveAgent 2026 - Compared

Kayako

LiveAgent

WINNER LiveAgent

LiveAgent edges ahead with a score of 8.9/10 compared to 7.3/10 for Kayako. While both are highly rated in their respect...

Kayako

7.32 Good

Help Desk Get Kayako open_in_new

emoji_events WINNER

LiveAgent

8.85 Great

Help Desk Get LiveAgent open_in_new

Kayako Pricing not available

payments

LiveAgent From $25/mo Free plan available

psychology AI Verdict

LiveAgent edges ahead with a score of 8.9/10 compared to 7.3/10 for Kayako. While both are highly rated in their respective fields, LiveAgent demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: LiveAgent

verified Confidence: Low

Ready to decide? Get LiveAgent arrow_forward

description Overview

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer journey across channels. Features include collision detection, SLAs, workflow automation, and a customer portal. It targets small to midsize businesses with straightforward paid plans. It earns a solid s...

LiveAgent

LiveAgent combines help desk ticketing with live chat, call-center functions and a knowledge base. Agents can handle supported channels through a shared workspace instead of maintaining a separate tool for each kind of conversation. Chat monitoring provides visibility into live interactions, while time tracking and social media connections extend the records available to a support team. Gamificat...

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info Details

Customer Support Self Service Unified Inbox Established SLA Live Chat Customer Journey Help Desk Help Desk Software Customer Support Ticketing Customer Support Platform

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Kayako vs LiveAgent

Kayako

LiveAgent

psychology AI Verdict

description Overview

Kayako

LiveAgent

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