What are the key differences between ServiceNow ITSM and Freshservice?

Compare ServiceNow ITSM and Freshservice side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are ServiceNow ITSM and Freshservice scored?

ServiceNow ITSM has an AI score of 8.9/10 and Freshservice has an AI score of 8.2/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

ServiceNow ITSM vs Freshservice 2026 - Compared

ServiceNow ITSM

Freshservice

WINNER ServiceNow ITSM

ServiceNow ITSM edges ahead with a score of 8.9/10 compared to 8.2/10 for Freshservice. While both are highly rated in t...

emoji_events WINNER

ServiceNow ITSM

8.9 Excellent

Customer Support Ticketing Get ServiceNow ITSM open_in_new

Freshservice

8.2 Excellent

Help Desk Software Get Freshservice open_in_new

ServiceNow ITSM Pricing not available

payments

Freshservice From $25/user/month Free plan available

psychology AI Verdict

ServiceNow ITSM edges ahead with a score of 8.9/10 compared to 8.2/10 for Freshservice. While both are highly rated in their respective fields, ServiceNow ITSM demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: ServiceNow ITSM

verified Confidence: Low

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description Overview

ServiceNow ITSM

A robust solution for IT service management, including ticketing, incident tracking, and change management capabilities.

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and release management, along with a CMDB, asset management, and project management. It includes AI for automation and suggestions. Targeted at IT teams of all sizes, it has a free plan for up to 10 agents. It...