What are the key differences between Zendesk and LiveAgent?

Compare Zendesk and LiveAgent side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Zendesk and LiveAgent scored?

Zendesk has an AI score of 9.02/10 and LiveAgent has an AI score of 8.85/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Zendesk vs LiveAgent 2026 - Compared

Zendesk

LiveAgent

WINNER Zendesk

Zendesk edges ahead with a score of 9.0/10 compared to 8.9/10 for LiveAgent. While both are highly rated in their respec...

emoji_events WINNER

Zendesk

9.02 Excellent

Help Desk Get Zendesk open_in_new

LiveAgent

8.85 Great

Help Desk Get LiveAgent open_in_new

Zendesk From $25/user/month (paid plan) Free plan available

payments

LiveAgent From $25/mo Free plan available

psychology AI Verdict

Zendesk edges ahead with a score of 9.0/10 compared to 8.9/10 for LiveAgent. While both are highly rated in their respective fields, Zendesk demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Zendesk

verified Confidence: Low

Ready to decide? Get Zendesk arrow_forward

description Overview

Zendesk

Zendesk is a cloud-based customer support platform that brings incoming conversations into a shared agent workspace. Requests from supported channels can become tickets, allowing teams to follow ownership and status as a case progresses. This makes it relevant to businesses handling substantial customer contact, including growing companies that need a more organized process than a shared email inb...

LiveAgent

LiveAgent combines help desk ticketing with live chat, call-center functions and a knowledge base. Agents can handle supported channels through a shared workspace instead of maintaining a separate tool for each kind of conversation. Chat monitoring provides visibility into live interactions, while time tracking and social media connections extend the records available to a support team. Gamificat...