swap_horiz ProProfs Help Desk Alternatives

1

Faro Solutions

Faro Solutions is an open-source help desk system designed to be highly customizable and scalable. It offers a comprehen...

Reporting Automation Knowledge Base Ticket Management

7.8 Good

2

Bond Customer Service

Bond Customer Service is a relatively new platform aiming to provide a unified customer support experience. While it off...

Automation Customer Support Knowledge Base Ticketing

7.6 Good

3

Zopim

Zopim, now part of Zendesk, is a live chat solution primarily focused on website visitor engagement. It offers a simple...

Automation Web Based Customer Support Ticketing System

6.5 Fair

4

MyHelpDesk

MyHelpDesk is an open-source help desk system designed for small to medium-sized businesses. It offers ticket management...

Reporting Automation Knowledge Base Ticket Management

6.3 Fair

5

Metropolaris

Metropolaris is an open-source help desk and IT service management platform. It offers a wide range of features, includi...

Reporting Automation Knowledge Base Ticket Management

6.0 Fair

6

ITOpus

ITOpus is an open-source IT help desk and asset management system. It provides ticket management, asset tracking, a know...

Reporting Automation Knowledge Base Asset Management

5.8 Average

7

SupportSuite

SupportSuite is a help desk software offering a range of features including ticket management, a knowledge base, and liv...

Reporting Knowledge Base Live Chat Ticket Management

5.4 Average

8

Zendesk Support

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat f...

Collaboration Helpdesk Customer Support Ticketing System

9.4 Excellent

9

Freshworks Service Desk

Freshworks Service Desk is a modern help desk solution designed for enterprises seeking a blend of power and ease of use...

Reporting Automation AI Powered Omnichannel

8.7 Very Good

10

Zendesk Advanced AI

Zendesk Advanced AI represents the culmination of the platform's deep investment in integrating artificial intelligence...

Enterprise Automation Integration Helpdesk

8.7 Very Good

11

Freshdesk Freddy AI

Freshdesk's Freddy AI is a compelling, all-in-one AI solution that brings sophisticated automation to businesses seeking...

Automation Multichannel Helpdesk Value

8.6 Very Good

12

kommunicate

kommunicate is a platform that combines live chat, chatbot, and knowledge base functionalities. Agencies can use it to p...

Team Collaboration Automation Customer Support Knowledge Base

7.5 Good

13

Kayako Standard

Kayako Standard is a customer service platform offering ticketing, knowledge base, and live chat functionality. It aims...

Customer Support Knowledge Base Customer Service Ticketing

7.4 Good

14

Re:infer

Re:infer is an AI-powered platform that analyzes customer interactions to automate responses and improve customer servic...

NLP Automation AI Powered Customer Support

7.1 Good

15

TechPatio

TechPatio is an open-source help desk system aimed at small businesses. It offers ticket management, a knowledge base, r...

Reporting Small Business Knowledge Base Ticket Management

5.5 Average

16

OpenHelpDesk

OpenHelpDesk is a lightweight, open-source help desk system designed for simplicity. It offers basic ticket management,...

Reporting Simple Interface Knowledge Base Ticket Management

5.3 Average

17

Requestor

Requestor is an open-source help desk system providing basic ticket management, a knowledge base, and reporting capabili...

Reporting Knowledge Base Ticket Management Customer Portal

5.0 Average

18

Zendesk Guide

Zendesk Guide is the industry standard for customer-facing knowledge bases. It integrates perfectly with the Zendesk Sup...

Enterprise Omnichannel Documentation Customer Support

9.5 Brilliant

19

Kayako Support

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledg...

Customer Support Ticketing System Knowledge Base Live Chat

9.2 Excellent

20

Simplifi by Quicken

Simplifi is Quicken's modern, cloud-based answer to the changing landscape of personal finance apps. It offers a clean,...

Tracking Reliable Affordable Reporting

9.2 Excellent