What are the key differences between LiveChat Pro and LiveChat?

Core Strength: LiveChat Pro offers LiveChat Pro focuses on providing a ticketing system and automated responses, which are essential for efficient customer support management. It offers advanced analytics to track chat performance and user engagement., while LiveChat offers LiveChat emphasizes speed, sales conversions, and agent efficiency with its blazing-fast widget and comprehensive feature set. Its built-in HelpDesk (ticketing) system is highly advanced and flexible, catering to a wide range of business needs.. Performance: LiveChat Pro offers LiveChat Pro offers reliable performance with its responsive design but lacks the speed optimization seen in LiveChat. Its widget load times are not as fast as those provided by LiveChat, which can impact user experience., while LiveChat offers LiveChat is renowned for its exceptional chat speed and minimalist design that prioritizes conversation flow. It has a widget load time of less than 100ms, significantly outperforming LiveChat Pro in this aspect.. Value for Money: LiveChat Pro offers LiveChat Pro is more affordable and offers good value for small businesses. Its ticketing system and automated responses are cost-effective features that can help manage customer support efficiently without breaking the bank., while LiveChat offers LiveChat, while slightly pricier, provides a higher return on investment due to its advanced targeting rules, built-in HelpDesk, and comprehensive feature set. It is more suitable for larger enterprises looking for robust solutions..

LiveChat Pro vs LiveChat

LiveChat Pro

LiveChat

WINNER LiveChat

LiveChat Pro excels in providing a robust ticketing system and automated responses, which are crucial for businesses man...

LiveChat Pro

6.2 Fair

Live Chat Software

emoji_events WINNER

LiveChat

8.6 Very Good

Live Chat Software

psychology AI Verdict

LiveChat Pro excels in providing a robust ticketing system and automated responses, which are crucial for businesses managing customer support efficiently. However, LiveChat's superior performance metrics and comprehensive feature set make it the clear winner in terms of overall functionality and user experience. The veteran platform boasts advanced targeting rules and a minimalist design that prioritizes conversation flow, making it ideal for sales-focused environments.

While LiveChat Pro is more affordable and suitable for smaller businesses, its lack of certain advanced features limits its appeal to larger enterprises seeking comprehensive solutions.

emoji_events Winner: LiveChat

verified Confidence: High

thumbs_up_down Pros & Cons

LiveChat Pro

check_circle Pros

Offers a ticketing system
Provides automated responses
Affordable pricing for small businesses

cancel Cons

Slower widget load times compared to LiveChat
Less advanced targeting rules than LiveChat

LiveChat

check_circle Pros

Blazing-fast widget with less than 100ms load time
Advanced targeting rules for precise customer segmentation
Comprehensive feature set out of the box

cancel Cons

Higher price point compared to LiveChat Pro
May have a steeper learning curve for new users

compare Feature Comparison

Feature	LiveChat Pro	LiveChat
Ticketing System	Robust and efficient, suitable for small businesses	Advanced with built-in HelpDesk, ideal for larger enterprises
Automated Responses	Provides automated responses to common queries	Offers advanced automation capabilities with customizable rules
Analytics	Tracks chat performance and user engagement	Detailed analytics for sales conversions and agent efficiency
Widget Speed	Average widget load times, not as fast as LiveChat	Blazing-fast widget with less than 100ms load time
Targeting Rules	Basic targeting rules for customer segmentation	Advanced targeting rules for precise customer engagement
User Interface	User-friendly but may have a steeper learning curve	Minimalist design that prioritizes ease of use and conversation flow

payments Pricing

LiveChat Pro

$50 per month for 3 agents, with discounts for larger teams

Good Value

LiveChat

$129 per month for 4 agents, with discounts for larger teams

Excellent Value

difference Key Differences

LiveChat Pro LiveChat

LiveChat Pro focuses on providing a ticketing system and automated responses, which are essential for efficient customer support management. It offers advanced analytics to track chat performance and user engagement.

Core Strength

LiveChat emphasizes speed, sales conversions, and agent efficiency with its blazing-fast widget and comprehensive feature set. Its built-in HelpDesk (ticketing) system is highly advanced and flexible, catering to a wide range of business needs.

LiveChat Pro offers reliable performance with its responsive design but lacks the speed optimization seen in LiveChat. Its widget load times are not as fast as those provided by LiveChat, which can impact user experience.

Performance

LiveChat is renowned for its exceptional chat speed and minimalist design that prioritizes conversation flow. It has a widget load time of less than 100ms, significantly outperforming LiveChat Pro in this aspect.

LiveChat Pro is more affordable and offers good value for small businesses. Its ticketing system and automated responses are cost-effective features that can help manage customer support efficiently without breaking the bank.

Value for Money

LiveChat, while slightly pricier, provides a higher return on investment due to its advanced targeting rules, built-in HelpDesk, and comprehensive feature set. It is more suitable for larger enterprises looking for robust solutions.

LiveChat Pro has a user-friendly interface but may require some time to fully understand its ticketing system and automated response features. The learning curve can be steep, especially for new users.

Ease of Use

LiveChat offers a minimalist design that prioritizes ease of use and conversation flow. Its intuitive interface makes it easy for both agents and customers to navigate, reducing the overall learning curve.

LiveChat Pro is best suited for small businesses and medium-sized enterprises that need a ticketing system and automated responses. It provides essential features at an affordable price point.

Best For

LiveChat excels in sales-focused environments, where speed and efficiency are paramount. It is ideal for larger enterprises seeking comprehensive solutions with advanced targeting rules and robust feature sets.

help When to Choose

LiveChat Pro

If you prioritize affordability and need a ticketing system and automated responses.
If you choose LiveChat Pro if your business is small to medium-sized and requires cost-effective solutions.
If you are looking for essential features at an affordable price point.

LiveChat

If you prioritize speed, sales conversions, and agent efficiency.
If you choose LiveChat if your business is larger and needs advanced targeting rules and a comprehensive feature set.
If you choose LiveChat if precision in customer engagement is crucial for your operations.

description Overview

LiveChat Pro

LiveChat Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it suitable for businesses of all sizes.

LiveChat

LiveChat Software is a veteran, high-performance live chat solution focused squarely on speed, sales conversions, and agent efficiency. Launched in 2002, it's one of the most established dedicated chat platforms, renowned for its blazing-fast widget, reliable uptime, and comprehensive feature set out of the box. It stands out for its exceptional chat speed and minimalist design that prioritizes th...