Best E-commerce Platforms With Advanced Customer Support Features

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Ranking e-commerce platforms based on their advanced customer support features such as live chat, AI assistance, self-service knowledge bases, and multi-channel communication options.

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Best 1 Mailchimp
Mailchimp

A widely popular platform that evolved from an email marketing tool into a full marketing automation suite for small businesses. Its strength lies in its exceptional ease of use, generous free tier, a...

9.5 Brilliant
2 HubSpot CRM
HubSpot CRM

HubSpot CRM is renowned for its exceptional user experience and powerful free core CRM, making it a top choice for growing businesses. It seamlessly integrates marketing, sales, service, and CMS tools...

9.0 Excellent
3 Shopify
Shopify

Shopify is the leading dedicated e-commerce platform, designed specifically for building and scaling online stores. It's the go-to choice for entrepreneurs and businesses of all sizes focused primaril...

8.5 Very Good
4 Zoho CRM
Zoho CRM

Zoho CRM is a highly customizable and affordable platform part of the extensive Zoho One business application suite. It offers a wide array of features including sales force automation, multichannel c...

8.5 Very Good
5 GetResponse
GetResponse

GetResponse is an all-in-one online marketing platform built around email marketing. It provides a comprehensive suite that includes email campaigns, marketing automation, landing pages, webinars, and...

8.4 Very Good
6 GoDaddy
GoDaddy

GoDaddy is the world's largest domain registrar and a major all-in-one solution for small business online presence. It offers a vast array of services: domains, shared hosting (Linux and Windows), a p...

8.3 Very Good
7 Zendesk Sell
Zendesk Sell

Zendesk Sell (formerly Base CRM) is a sales-focused CRM built for productivity, featuring a powerful built-in phone dialer, email integration, and predictive capabilities. It emphasizes activity-based...

8.3 Very Good
8 Zoom
Zoom

Zoom is a widely used video conferencing tool that offers high-quality audio and video, screen sharing, and recording features. Its user-friendly interface makes it easy to schedule meetings, join ses...

8.2 Very Good
9 ActiveCampaign
ActiveCampaign

ActiveCampaign is a powerful customer experience automation platform that goes far beyond basic email marketing. It combines sophisticated email marketing, marketing automation, CRM, and sales automat...

8.2 Very Good
10 WooCommerce
WooCommerce

WooCommerce is a free, open-source plugin that transforms WordPress into a fully-functional e-commerce store. Its greatest strength is deep integration with the world's most popular CMS, making it ide...

8.0 Very Good
11 DreamHost
DreamHost

DreamHost is a veteran, independently-owned web host officially recommended by WordPress.org. It is known for its strong commitment to open source, transparency, and a slightly alternative approach to...

7.9 Good
12 BigCommerce
BigCommerce

BigCommerce is a robust, enterprise-focused e-commerce platform (SaaS) that competes directly with Shopify. It targets medium to large businesses and fast-growing brands. Its core strengths include na...

7.8 Good
13 Magento
Magento

Magento is a powerful open-source e-commerce platform that offers extensive customization options and a wide range of loyalty program plugins. It supports complex reward structures, tiered memberships...

7.5 Good
14 Salesforce Commerce Cloud
Salesforce Commerce Cloud

Salesforce Commerce Cloud (formerly Demandware) is a cloud-native, API-first enterprise platform focused on B2C. It excels in delivering unified, AI-powered commerce experiences across web, mobile, an...

7.5 Good
15 Coursera
Coursera

Coursera partners with top universities and companies like Stanford, Google, and IBM to offer courses, Specializations, Professional Certificates, and full degree programs. Its key features include gr...

7.4 Good
16 Volusion
Volusion

Volusion is a veteran all-in-one SaaS platform providing a suite of built-in tools for building, managing, and marketing an online store. It includes website building, inventory management, and integr...

7.2 Good
17 Smartsheet
Smartsheet

Smartsheet combines the familiarity of a spreadsheet with robust project management features like Gantt charts, card views, and calendars. It is designed for users who prefer grid-based planning but n...

6.5 Fair
18 OpenCart
OpenCart

OpenCart is a free, open-source shopping cart solution known for its lightweight core and straightforward administration panel. It has a large marketplace of extensions and themes to add functionality...

6.5 Fair
19 PrestaShop
PrestaShop

PrestaShop is a mature, open-source e-commerce platform popular in Europe. It offers a high degree of customization through its core software and a marketplace of thousands of modules and themes. The...

6.3 Fair

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