swap_horiz Zendesk Suite Alternatives

1

Jitbit Helpdesk

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It...

Simple Helpdesk Self Hosted On Premise

4.6 Poor

2

HubSpot Service Hub

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversatio...

All In One Inbound Marketing Marketing Sales Service CRM

9.2 Excellent

3

ServiceNow

ServiceNow has evolved from a simple IT ticketing system into a comprehensive enterprise service management platform. It...

Enterprise Customer Support Cloud Based Ticketing System

9.2 Excellent

4

Zendesk Support Suite

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into...

AI Enterprise Automation Integration

9.2 Excellent

5

Zendesk

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated custom...

E Commerce Multi Channel Customer Support Cloud Based

8.5 Very Good

6

HubSpot Service Hub Free

HubSpot Service Hub Free is a compelling option, especially for businesses already using HubSpot's CRM. It provides basi...

Marketing CRM Customer Service Ticketing

8.5 Very Good

7

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially disc...

Customizable E Commerce Web Based Customer Support

7.7 Good

8

Deskpro

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolid...

Customizable Self Hosted API First Multi Channel

7.5 Good

9

Tidio Lite

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-comm...

Customer Support Ticketing System Live Chat

7.5 Good

10

Freshworks CRM

Freshworks CRM is a cloud-based CRM solution tailored for real estate professionals. It allows freelancers to manage lea...

Sales Automation Small Business Marketing Customer Support

6.2 Fair

11

Chanty

Chanty is a simple, AI-powered team chat platform designed to boost productivity. It stands out by including a built-in...

Team Collaboration Customer Support Cloud Based Ticketing System

5.4 Average

12

SupportBee

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox...

Simple Small Teams Privacy Focused Customer Support

5.4 Average

13

Salesforce Service Cloud Essentials

Service Cloud Essentials provides a basic customer service platform, including ticketing systems and knowledge base mana...

Customer Support Ticketing System Basic Service

3.7 Poor

14

Gorgias Pro

Gorgias Pro is a versatile customer support platform that shines in its integration with ecommerce platforms. It offers...

Ecommerce Customer Support Live Chat

9.6 Brilliant

15

Zoho Desk Free

Zoho Desk Free is a powerful and feature-rich option for small businesses. It offers multi-channel support, including em...

Small Business Knowledge Base Customer Service Ticketing

9.2 Excellent

16

Pelican 150 Case

The Pelican 150 case is a lightweight and durable protective case designed for storing small electronics or documents. I...

Waterproof Lightweight Durable Storage

9.0 Excellent

17

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Customer Support Cloud Based Live Chat Call Center

8.9 Very Good

18

MyChart

MyChart by Cerner is a patient portal that provides secure access to personal health information. It includes clinical i...

Data Security Patient Access Clinical Intelligence

8.8 Very Good

19

Cerner Health Information Exchange

Cerners Health Information Exchange (HIE) solution facilitates the secure exchange of patient data across different heal...

Data Interoperability Clinical Intelligence Hie Solution

8.8 Very Good

20

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management,...

Collaboration Google Workspace Gmail Native Shared Inbox

8.8 Very Good