What are the key differences between Freshservice and Freshworks CRM?

Compare Freshservice and Freshworks CRM side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Freshservice and Freshworks CRM scored?

Freshservice has an AI score of 8.2/10 and Freshworks CRM has an AI score of 6.2/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Freshservice vs Freshworks CRM 2026 — Compared

Freshservice

Freshworks CRM

WINNER Freshservice

Freshservice edges ahead with a score of 8.2/10 compared to 6.2/10 for Freshworks CRM. While both are highly rated in th...

emoji_events WINNER

Freshservice

8.2 Very Good

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Freshworks CRM

6.2 Fair

Help Desk Software Get Freshworks CRM open_in_new

Freshservice From $25/user/month Free plan available

payments

Freshworks CRM From $15/user/month Free plan available

psychology AI Verdict

Freshservice edges ahead with a score of 8.2/10 compared to 6.2/10 for Freshworks CRM. While both are highly rated in their respective fields, Freshservice demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Freshservice

verified Confidence: Low

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description Overview

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and release management, along with a CMDB, asset management, and project management. It includes AI for automation and suggestions. Targeted at IT teams of all sizes, it has a free plan for up to 10 agents. It...

Freshworks CRM

Freshworks CRM is a cloud-based CRM solution tailored for real estate professionals. It allows freelancers to manage leads, track client interactions, and automate follow-ups with ease. The platform integrates with real estate platforms like Zillow and Realtor.com, enabling users to sync data and manage listings efficiently. Freshworks CRM's customizable workflows and reporting tools help freelanc...