swap_horiz Groove Alternatives

1

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise SAAS AI Powered Support

9.4 Excellent

2

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Excellent

3

HappyFox

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides...

Mid Market Workflow Automation Workflow On Premise

9.0 Excellent

4

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management,...

Collaboration Workflow Automation Google Workspace Gmail Native

8.8 Great

5

BoldDesk

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledg...

Affordable Automation SAAS Smb

8.7 Great

6

Dixa

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, e...

Omnichannel Conversational Emerging Customer Lifetime

8.6 Great

7

HubSpot Service

HubSpot Service provides a comprehensive help desk solution for organizations needing efficient customer support. This p...

Customer Support Knowledge Base Non Profit Ticket Management

8.6 Great

8

Helpjuice

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-servi...

Analytics Knowledge Base Self Service Knowledge Base First

8.4 Great

9

HubSpot Support

HubSpot Support is a SaaS solution designed to assist small business owners with their CRM and customer interactions. It...

SAAS Small Business Responsive CRM

8.4 Great

10

Help Scout

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality...

Simple Modern Team Collaboration SAAS

8.2 Great

11

Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (...

Budget Friendly Automation AI Assistant SAAS

8.2 Great

12

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, c...

Customer Support Self Service Unified Inbox Established

7.8 Good

13

TeamSupport

TeamSupport is a B2B-focused customer support platform designed for software and technology companies. It goes beyond ti...

Enterprise B2B Customer Success Ticket Escalation

7.7 Good

14

OneDesk

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in...

Project Management Feedback Roadmapping Unified Platform

7.7 Good

15

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially disc...

Customizable E Commerce Web Based Customer Support

7.7 Good

16

UserVoice

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzi...

SAAS Feedback Management Feature Request Product Roadmap

7.6 Good

17

Spiceworks Help Desk

Spiceworks Help Desk is a completely free, ad-supported ticketing system designed primarily for IT support teams. It inc...

Free Community Small Business Ad Supported

7.3 Good

18

SupportPal

SupportPal is a self-hosted help desk software that emphasizes white-labeling and customization. It offers ticket manage...

Business White Label Customizable Self Hosted

6.8 Fair

19

SupportBee

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox...

Simple Privacy Focused Customer Support Ticketing System

5.4 Mediocre

20

Jitbit Helpdesk

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It...

Simple Helpdesk Self Hosted On Premise

4.6 Poor