What are the key differences between Hesk and Gorgias?

Compare Hesk and Gorgias side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Hesk and Gorgias scored?

Hesk has an AI score of 7.3/10 and Gorgias has an AI score of 9.5/10. Scores are based on features, user satisfaction, and overall quality analysis.

Hesk vs Gorgias 2026 — Compared

Hesk

Gorgias

WINNER Gorgias

Gorgias edges ahead with a score of 9.5/10 compared to 7.3/10 for Hesk. While both are highly rated in their respective...

Hesk

7.3 Good

Help Desk Software Get Hesk open_in_new

emoji_events WINNER

Gorgias

9.5 Brilliant

Help Desk Software Get Gorgias open_in_new

Hesk Pricing not available

payments

Gorgias From $25/mo Free plan available

psychology AI Verdict

Gorgias edges ahead with a score of 9.5/10 compared to 7.3/10 for Hesk. While both are highly rated in their respective fields, Gorgias demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Gorgias

verified Confidence: Low

Ready to decide? Get Gorgias arrow_forward

description Overview

Hesk

Hesk is a simple, lightweight help desk software written in PHP. It is designed to be easy to install and use, making it a great choice for small businesses or individuals who don't need the complexity of larger platforms. It includes all the basics: ticket management, a knowledge base, and email notifications. It is very fast and doesn't require a lot of server resources. If you want a no-frills,...

Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social media, live chat, and SMS into one dashboard. Its standout feature is revenue-focused automation, allowing merchants to create macros that not only resolve tickets but also apply discounts, process ret...