What are the key differences between Gorgias and Kayako?

Compare Gorgias and Kayako side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Gorgias and Kayako scored?

Gorgias has an AI score of 9.5/10 and Kayako has an AI score of 8.2/10. Scores are based on features, user satisfaction, and overall quality analysis.

Gorgias vs Kayako 2026 — Compared

Gorgias

Kayako

WINNER Gorgias

Gorgias edges ahead with a score of 9.5/10 compared to 8.2/10 for Kayako. While both are highly rated in their respectiv...

emoji_events WINNER

Gorgias

9.5 Brilliant

Help Desk Software Get Gorgias open_in_new

Kayako

8.2 Very Good

Help Desk Software Get Kayako open_in_new

Gorgias From $25/mo Free plan available

payments

Kayako Pricing not available

psychology AI Verdict

Gorgias edges ahead with a score of 9.5/10 compared to 8.2/10 for Kayako. While both are highly rated in their respective fields, Gorgias demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Gorgias

verified Confidence: Low

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description Overview

Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social media, live chat, and SMS into one dashboard. Its standout feature is revenue-focused automation, allowing merchants to create macros that not only resolve tickets but also apply discounts, process ret...

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer journey across channels. Features include collision detection, SLAs, workflow automation, and a customer portal. It targets small to midsize businesses with straightforward paid plans. It earns a solid s...