What are the key differences between Kayako and Gorgias?

Compare Kayako and Gorgias side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Kayako and Gorgias scored?

Kayako has an AI score of 8.2/10 and Gorgias has an AI score of 9.5/10. Scores are based on features, user satisfaction, and overall quality analysis.

Kayako vs Gorgias 2026 — Compared

Kayako

Gorgias

WINNER Gorgias

Gorgias edges ahead with a score of 9.5/10 compared to 8.2/10 for Kayako. While both are highly rated in their respectiv...

Kayako

8.2 Very Good

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emoji_events WINNER

Gorgias

9.5 Brilliant

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Kayako Pricing not available

payments

Gorgias From $25/mo Free plan available

psychology AI Verdict

Gorgias edges ahead with a score of 9.5/10 compared to 8.2/10 for Kayako. While both are highly rated in their respective fields, Gorgias demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Gorgias

verified Confidence: Low

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description Overview

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer journey across channels. Features include collision detection, SLAs, workflow automation, and a customer portal. It targets small to midsize businesses with straightforward paid plans. It earns a solid s...

Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social media, live chat, and SMS into one dashboard. Its standout feature is revenue-focused automation, allowing merchants to create macros that not only resolve tickets but also apply discounts, process ret...