swap_horiz TeamSupport Alternatives

1

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Customer Support Cloud Based Live Chat Call Center

8.9 Very Good

2

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management,...

Collaboration Google Workspace Gmail Native Shared Inbox

8.8 Very Good

3

BoldDesk

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledg...

Affordable Automation Smb Cloud Native

8.7 Very Good

4

Dixa

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, e...

Omnichannel Conversational Emerging Customer Lifetime

8.6 Very Good

5

Groove

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the c...

Affordable Small Business Knowledge Base Shared Inbox

7.9 Good

6

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, c...

Customer Support Self Service Unified Inbox Established

7.8 Good

7

OneDesk

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in...

Project Management Feedback Help Desk Roadmapping

7.7 Good

8

UVdesk

UVdesk is an open-source help desk solution with a strong focus on e-commerce integrations, particularly for Magento and...

Community Ecommerce Open Source Self Hosted

7.6 Good

9

UserVoice

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzi...

SAAS Feedback Management Feature Request Help Desk

7.6 Good

10

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement

7.5 Good

11

Helpjuice

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-servi...

Analytics Self Service Knowledge Base First Internal Wiki

7.5 Good

12

Deskpro

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolid...

Customizable Self Hosted API First Multi Channel

7.5 Good

13

Vision Helpdesk

Vision Helpdesk is a flexible platform offering cloud, on-premise, and hybrid deployment options. It supports multi-bran...

Cloud On Premise Itil Asset Management

7.4 Good

14

Spiceworks Help Desk

Spiceworks Help Desk is a completely free, ad-supported ticketing system designed primarily for IT support teams. It inc...

Free Community Ad Supported IT Support

7.3 Good

15

osTicket

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at n...

Free Customizable Open Source Self Hosted

7.0 Good

16

SupportPal

SupportPal is a self-hosted help desk software that emphasizes white-labeling and customization. It offers ticket manage...

Customizable Self Hosted On Premise Knowledge Base

6.8 Fair

17

SupportBee

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox...

Simple Small Teams Privacy Focused Customer Support

5.4 Average

18

Zammad

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers...

Community Multichannel Telephony Open Source

4.6 Poor

19

Jitbit Helpdesk

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It...

Simple Helpdesk Self Hosted On Premise

4.6 Poor

20

Gorgias Pro

Gorgias Pro is a versatile customer support platform that shines in its integration with ecommerce platforms. It offers...

Ecommerce Customer Support Live Chat

9.6 Brilliant