Best Live Chat

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Freshly.io
Freshly.io

Freshly.io is a powerful customer support platform that offers advanced ticket management, knowledge base integration, and automation tools. It's ideal for businesses of all sizes looking to streamlin...

9.5 Brilliant
2 Zendesk Support
Zendesk Support

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's suitable for businesses of all sizes but may have a steeper...

9.4 Excellent
3 Kayako Support
Kayako Support

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledge base, and ticket management. It's ideal for businesses of all sizes looking to...

9.2 Excellent
4 Freshchat
Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel support. It allows agents to manage conversations from WhatsApp, Facebook Messenge...

8.9 Very Good
5 Talkdesk
Talkdesk

Talkdesk is a powerful customer support platform designed for call centers and businesses with complex needs. It offers advanced features like AI-driven analytics and live chat, making it ideal for or...

8.8 Very Good
6 LiveAgent
LiveAgent

LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It combines a help desk ticketing system, live chat, a built-in call center, and a kno...

8.7 Very Good
7 Smartsupp
Smartsupp

Smartsupp combines live chat with visitor recording, giving you a unique insight into how customers navigate your site. Its AI chatbot can handle basic queries, helping to automate support while you f...

8.6 Very Good
8 Freshly Chat
Freshly Chat

Freshly Chat is a live chat solution that integrates seamlessly with Freshdesk. It offers real-time customer support and ticketing features, making it ideal for businesses looking to enhance their onl...

8.6 Very Good
9 GoLive by Shopify
GoLive by Shopify

GoLive by Shopify is a powerful live streaming tool that integrates seamlessly with the e-commerce platform. It offers high-quality video and audio, real-time chat features, and detailed analytics to...

8.6 Very Good
10 Gorgias
Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social m...

8.6 Very Good
11 Crisp Chat
Crisp Chat

Crisp Chat is a live chat solution that helps businesses engage with customers in real-time. It offers advanced features like automated responses, team collaboration tools, and analytics to improve cu...

8.5 Very Good
12 Gorgias Live Chat
Gorgias Live Chat

Gorgias Live Chat is a live chat tool designed for e-commerce businesses. It offers real-time customer support, order management, and analytics features to help improve the shopping experience. The pl...

8.5 Very Good
13 GetResponse
GetResponse

GetResponse is an all-in-one online marketing platform built around email marketing. It provides a comprehensive suite that includes email campaigns, marketing automation, landing pages, webinars, and...

8.5 Very Good
14 Drift Integration
Drift Integration

HubSpot integrates with Drift to improve live chat and customer engagement. This integration supports visitor identification, conversation tracking, and web presence optimization, making it easier for...

8.3 Very Good
15 JivoChat
JivoChat

JivoChat is an omnichannel messaging platform that brings together chat, email, and social media into one interface. Its free plan is quite generous, offering basic chat functionality for small teams....

8.2 Very Good
16 Vonage Chat API
Vonage Chat API

Vonage Chat API is a chatbot and messaging platform that uses AI to provide personalized interactions. It offers businesses the flexibility to integrate chat capabilities into their existing applicati...

8.2 Very Good
17 Tidio Pro
Tidio Pro

Tidio Pro is a robust customer support platform that combines live chat, ticketing, and knowledge base features. Its known for its user-friendly interface and strong community support, making it acces...

8.2 Very Good
18 Crisp.io
Crisp.io

Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offers features like automated responses, team collaboration tools, and analytics to...

8.1 Very Good
19 Zopim
Zopim

Zopim is a customer support platform that offers live chat, ticketing, and knowledge base features. It's well-suited for businesses of various sizes but may not offer as many advanced functionalities...

8.0 Very Good
20 Freshly Support
Freshly Support

Freshly Support is a comprehensive customer support platform that offers ticketing, live chat, and knowledge base features. It's ideal for businesses of all sizes looking to streamline their customer...

7.9 Good
21 Re:amaze
Re:amaze

Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. It combines email, chat, and social messaging with automation, a knowledge base,...

7.8 Good
22 Chatra
Chatra

Chatra is a simple, effective live chat and messaging platform designed for small businesses and e-commerce stores. It focuses on providing a clean, distraction-free experience for both agents and cus...

7.7 Good
23 Zammad
Zammad

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers multi-channel support (email, chat, phone, social), a knowledge base, and autom...

7.6 Good
24 SupportBee
SupportBee

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox into a support queue with features like ticket assignment, internal comments, S...

7.5 Good
25 Tidio Lite
Tidio Lite

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular e-c...

7.3 Good
26 Freshworks Chat
Freshworks Chat

Freshworks Chat is a live chat software that can be integrated with Freshworks CRM and other ticketing systems. It allows businesses to provide real-time customer support, track conversations, and man...

7.3 Good
27 Zendesk Chat
Zendesk Chat

Zendesk Chat is a live chat solution that integrates seamlessly with the broader Zendesk suite. It offers real-time customer support, AI-powered chatbots, and ticket management features. The platform...

7.3 Good
28 Rejoiner
Rejoiner

Rejoiner specializes in AI-driven customer service for e-commerce businesses, offering chatbots that can handle abandoned cart recovery and post-purchase support. Its platform integrates seamlessly wi...

7.3 Good
29 Gorgias Lite Plus
Gorgias Lite Plus

Gorgias Lite Plus is a basic live chat solution that integrates with Gorgias Pro, offering essential features for small businesses. Its easy to use and affordable, making it a good entry-level option....

7.2 Good
30 Chanty
Chanty

Chanty is a simple, AI-powered team chat platform designed to boost productivity. It stands out by including a built-in task manager that allows users to turn any message into a task with a single cli...

7.2 Good
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