Best Ticketing System

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trending_up Scored across 12 criteria

Rankings use category fit, feature coverage, pricing signals, public reception, and recency. Affiliate relationships do not affect scores.

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Best 1 Zendesk Suite
Zendesk Suite
Free Plan Available From $25/user/month (basic plan)

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

9.77 Brilliant
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2 LiveChat Pro
LiveChat Pro
From $33 per agent/month (billed monthly)

LiveChat Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it sui...

9.42 Excellent
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3 Zendesk
Zendesk
Free Plan Available From $25/user/month (paid plan)

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated customer support platform that excels at managing high volumes of incoming tickets acr...

9.28 Excellent
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4 LiveAgent Pro
LiveAgent Pro
Free Plan Available From $29/mo

LiveAgent Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it su...

9.23 Excellent
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5 Eventbrite
Eventbrite
Free Plan Available From $19/mo

Eventbrite is a popular platform for discovering and attending events, including many networking opportunities. Users can search for events based on location, interests, and date. Event organizers can...

8.43 Very Good
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6 Desk.com
Desk.com
Free Plan Available From $25/user/month

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially discontinued and replaced by Salesforce Service Cloud. While some legacy users may s...

7.82 Good
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7 Ticketmaster
Ticketmaster
Free Plan Available From $29/mo

Ticketmaster is a global leader in ticket sales and event marketing. It provides robust ticketing solutions, promotional tools, and live event management features. Suitable for large-scale events and...

7.80 Good
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8 Tidio Lite
Tidio Lite
Free Plan Available From $14/month

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular e-c...

7.79 Good
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9 Deskpro
Deskpro

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolidates email, chat, phone, and social into a single interface and offers a help ce...

7.73 Good
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10 Zoho Chat
Zoho Chat
Free Plan Available From $12/user/month

Zoho Chat is a live chat software that offers real-time chat support, ticketing system, and integration with popular CRM systems. It provides advanced features such as automated responses and analytic...

7.72 Good
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11 Eventbrite Webinars
Eventbrite Webinars

Eventbrite Webinars combines event management with webinar scheduling, offering a robust registration system and ticketing options. It integrates with popular CRM tools like Salesforce and provides de...

6.89 Fair
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12 Proprofs CRM
Proprofs CRM
Free Plan Available From $12/mo

Proprofs CRM provides an easy-to-use interface with a built-in knowledge base and ticketing system. It offers basic CRM features, customizable dashboards, and integration options. Suitable for small b...

6.71 Fair
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13 Eventive
Eventive

Eventive provides a comprehensive event management solution, including webinar scheduling and registration. It offers detailed analytics and integrates with popular CRM tools like Salesforce. The tool...

6.68 Fair
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14 Freshworks CRM
Freshworks CRM
Free Plan Available From $15/user/month

Freshworks CRM is a cloud-based CRM solution tailored for real estate professionals. It allows freelancers to manage leads, track client interactions, and automate follow-ups with ease. The platform i...

6.29 Fair
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15 SupportBee
SupportBee
Free Plan Available From $10/user/month

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox into a support queue with features like ticket assignment, internal comments, S...

5.45 Average
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16 Chanty
Chanty
Free Plan Available From $4/user/month

Chanty is a simple, AI-powered team chat platform designed to boost productivity. It stands out by including a built-in task manager that allows users to turn any message into a task with a single cli...

5.20 Average
17 Jitbit Helpdesk
Jitbit Helpdesk
Free Plan Available From $25/user/month

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-based support with features like a shared inbox, automation rul...

4.54 Poor
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18 Salesforce Service Cloud Essentials
Salesforce Service Cloud Essentials
From $25/user/month

Service Cloud Essentials provides a basic customer service platform, including ticketing systems and knowledge base management. Suitable for small businesses with limited budgets needing essential sup...

3.52 Poor
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19 ServiceNow
ServiceNow
Free Plan Available From $25/user/month (basic tier)

ServiceNow has evolved from a simple IT ticketing system into a comprehensive enterprise service management platform. Its case management capabilities are unmatched for internal operations, such as HR...

3.49 Poor
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