Best Help Desk Software

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's suitable for businesses of all sizes but may have a steeper...

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated customer support platform that excels at managing high volumes of incoming tickets acr...

Gorgias Pro is a versatile customer support platform that shines in its integration with ecommerce platforms. It offers live chat, ticketing, and knowledge base features, making it an excellent choice...

HelpScout is a customer support tool that focuses on email and ticket management. It offers personalized communication features, advanced reporting, and integrations with e-commerce platforms like Sho...

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality delivered through its 'Beacon' product. Unlike complex ticketing systems, Help S...

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledge base, and ticket management. It's ideal for businesses of all sizes looking to...

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and relea...

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social m...

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and self-service portals. It includes live chat, email support, and ticket management f...

Zoho Desk for Helpdesk is a customer support ticketing system that offers robust ticket management, multichannel support, and advanced analytics. Its designed to help businesses improve their customer...

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sentiment analysis, auto-tagging, and productivity suggestions....

Talkdesk is a powerful customer support platform designed for call centers and businesses with complex needs. It offers advanced features like AI-driven analytics and live chat, making it ideal for or...

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-service. While it includes basic ticketing, its strength is in creating, organizing,...

Supportly Pro is an advanced customer support platform that combines live chat, ticket management, and knowledge base functionalities. It's designed for businesses requiring a comprehensive solution t...

ServiceNow has evolved from a simple IT ticketing system into a comprehensive enterprise service management platform. Its case management capabilities are unmatched for internal operations, such as HR...

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers multi-channel support (email, chat, phone, social), a knowledge base, and autom...

LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It combines a help desk ticketing system, live chat, a built-in call center, and a kno...

Freshworks Helpdesk is a cloud-based helpdesk software that provides tools for managing customer support tickets, incident tracking, and knowledge base management. It offers features such as ticket ro...

HelpScout Plus is a powerful customer support tool that excels in email management and ticketing. It offers advanced automation features, making it ideal for businesses needing to handle complex workf...

Supportly Lite is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for ad...

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, email, chat, and messaging into a single thread per customer, using AI for intell...

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interfa...

Gorgias Lite is a more affordable option from the Gorgias suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular...

HubSpot Support provides technical assistance and customer support for small businesses. It includes a knowledge base, live chat, and ticket management features. The platform offers responsive support...

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledge base, and a customer portal. It focuses on providing a comprehensive set of fe...

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-rich ticketing system alongside capabilities for asset manag...

Supportly Free is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for ad...

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolidates email, chat, phone, and social into a single interface and offers a help ce...